With the exception of the Berlingo Grip Selection vehicle available for delivery from November 2015, all other vehicles are supplied with standard tyres. Winter tyres are not available from Citroën. If winter tyres are fitted by the customer during the contract period, they must be removed and fitted with the standard tyres that were originally supplied with the vehicle, otherwise the contract holder will be invoiced for the cost of the standard tyres. Tyre punctures and tyre and wheel damage or vandalism of any kind are at the contract holder’s expense.
Please Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.
Accessories ordered by the customer with the vehicle are actually privately purchased by the customer and are not eligible for refund or buy-back on return of vehicle.
CHILD SEATS / RESTRAINTS:
Regulations and seat fittings in Europe for child seats and restraints differ from those in Australia. The European regulation and mounting system is known as ISOFIX and the child seats in Australia do not have ISOFIX mountings on them and will therefore not be acceptable for the European regulations and vehicles. A variety of child seats are available for purchase from Citroe¨n.
Pick-up and drop-off of Citroe¨n vehicles are free of charge within France. Charges are applicable to pick-up and drop-off of vehicles in other European cities. These costs are pre-paid.
A request for a contract extension should be made 10 days prior to the expiration date of the original contract with payment reaching Citroën Champ De Mars 5 days before the expiration date of the original contract.
It is necessary to advise Citroën Champ De Mars of a location to which extension insurance documents can be sent to you. If the extension payment is not made, the vehicle will only be insured for the initial contract period. Extensions are calculated on a daily rate according to Citroën Champ De Mars extension pricing, which is a higher daily rate than the published daily rate on the Citroën Australia price list.
Please check with Citroe¨n to confirm the opening hours of pick-up and drop-off locations. Some locations require appointments up to 4 days in advance. Note: Staff at the delivery centres will wait for you for approximately 30 minutes after the scheduled time (see the delivery centre slip delivered by your agent). If you change your flight schedule or your appointment, you must call the delivery centre and CITROE¨N Champ De Mars at least 72 hours prior to the scheduled time.
When ready to pick-up your Citroe¨n vehicle you must have your valid passport, a full and valid driver’s licence, an international Driver’s licence, and the copy of the order form/contract to present to the Citroe¨n staff. Note that vehicles are delivered with 15 litres of petrol or 10 litres of diesel fuel. An optional full tank of fuel can be purchased at the time of booking.
USEFUL PRECAUTIONS WHEN DROPPING OFF A VEHICLE:
Please keep in mind the following: All vehicles must be returned with the same type of standard tyres fitted that were originally supplied with the vehicle at the time the vehicle was picked up, otherwise the contract holder will be invoiced for the cost of the standard tyres.
Any accessories purchased and fitted by the contract holder are not eligible for refund or buy-back on return of the vehicle. It is important that you return all the keys, safety kit, transponder card, insurance and registration papers. A charge of up to 650 Euro will apply to the contract holder at the time of the vehicle return if these items are not returned with the vehicle.
Please note that should the car be returned without the registration papers, the contract holder will be invoiced 200 Euro the cost of replacement.
ORDER FORM/CONTRACT EXTENSION:
While travelling you can arrange an extension of the order form/contract by contacting Citroën Champ De Mars, 115 avenue de l’Arche 92402 Courbevoie, France, Telephone +33 1 56 47 61 61. A request for an order form/contract extension should be made 10 days prior to the expiration date of the original order form/contract with payment reaching Citroe¨n Champ De Mars 5 days before the expiration date of the original order form/contract.
It is necessary to advise Citroën Champ De Mars of a location to which extension insurance documents can be sent to you. If the extension payment is not made, the vehicle will only be insured for the initial order form/contract period and the uninsured order form/contract holder will bear all civil, material and criminal liability for any incidents that may occur. No refunds are applicable to extension contracts. Extensions are calculated on a daily rate according to Citroe¨n Champ De Mars extension pricing, which is a higher daily rate than the published daily rate on the Citroe¨n EuroPass/Europass price list.
Please Note: The new insurance certificate corresponding to the contract extension will be delivered only after the receipt of the payment. Without any payment, and phone call to Citroën CHAMP DE MARS the customer will bear all civil, material and criminal liability for any incidents that might occur.
COST OF FUEL IN EUROPE:
Please check here for the latest reports: http://www.theaa.com/motoring_advice/fuel/
All Citroe¨n vehicles must be returned to the destination listed on the customer’s Citroe¨n Champ De Mars order form/contract and letter of confirmation or the Booking Agent confirmation. If delivered to another location additional charges will apply to the customer or the booking agent. It is important to contact your return destination by telephone up to 4 days in advance to advice of the return of the vehicle. The telephone number of your return destination is provided in your Citroën letter of confirmation.
Amendments to drop off location can only be arranged by contacting the Citroen office in Paris at least 72 hours prior to your return date. Some additional charges may apply and must be paid prior to the return of the vehicle.
COST OF VEHICLE ABANDONMENT:
A Citroën vehicle is considered abandoned when it is left anywhere other than a return site approved by Citroën Champ de Mars, a list of which is provided in the customer pack. If the vehicle is abandoned in the same town as the return centre originally planned, the customer will be invoiced for the actual costs incurred for its transport and additional costs (car parking, storage, etc) established by Citroe¨n Champ de Mars. In addition to these costs, if the vehicle is abandoned anywhere other than in the same town as the original return centre, the customer will pay a fixed penalty of $600 if the vehicle is found in France and $800 if the vehicle if found abroad.
REFUNDS FOR EARLY RETURNS: A refund of unused days after collection is possible but is subject to fees and charges, plus agency fees that may vary from agent to agent. Early returns must be made 7 days before the contract expires for a refund to be considered. A minimum of 31 days is charged before a refund is considered. No refund will be made for contracts that have been running for less than 31 days. Additionally the “transfer of the ownership certificate” must be completed, signed and returned to Citroe¨n before a refund is available.
For students, early returns must occur 30 days before the contract end date to enable a refund. No refund for agent’s “special promotions or offers” regardless of duration. No refunds are applicable to extension contracts. Please forward your request to Citroe¨n or your agent. A fee of 20% on the difference between the initial value of the contract (including any promotions or discounts) and the new contract value, plus an administration fee of $80 plus any travel agent fees is charged for early returns. Travel insurance is recommended.
All consumer claims must be lodged in writing within 14 days of the return of the Citroe¨n vehicle. Claims will only be considered upon presentation of ORIGINAL INVOICES AND RECEIPTS. Duplicates and photocopies will not be accepted when making a claim.
ONLY THE GENERAL MANAGER, CITROE¨N CHAMP DE MARS IN PARIS CAN AUTHORISE CONSUMER CLAIMS IN EUROPE. VERBAL OR WRITTEN ADVICE FROM ANYONE OTHER THAN THE GENERAL MANAGER, Citroën CHAMP DE MARS ARE NOT ELIGIBLE FOR ANY CLAIM.
No original invoice = no refund No original of a complaint filling = no refund No original detailed declaration = no refund
All Citroën EuroPass vehicles are supplied as LEFT HAND DRIVE.
In the event of a loan vehicle being required due to mechanical breakdown, accident or repairs, the assistance and insurance conditions are as indicated in the rental contract, and will no longer pertain to the terms and conditions of the original order form/ contract. A replacement vehicle of the same or lower category will be available, without any specific equipment and within the limits of local availability. It is a requirement that the replacement vehicle be returned to the location at which the replacement vehicle was supplied from, unless otherwise indicated by Assistance Citroën T.T. Assistance Citroën T.T. can be contacted on: 33 5 49 25 24 24 In all cases, Assistance Citroën T.T., reserves the right to elect a solution and make the final decision. Assistance Citroën T.T. will not support or retrieving the vehicle stipulated in the order form/contract when it is said "repaired".
Not covered by insurance loss or non return of the vehicles keys, safety kit, transponder key card, registration and insurance papers, repairs or work done to your vehicle unless authorised by Citroen Champ de Mars, personal effects, telephone calls, window glass and exterior mirrors.
Travel insurance is the responsibility of the customer. We recommend customers contact a travel agent or an insurance company to obtain travel insurance.
Important Note: Personal effects that are destroyed or damaged as a result of fire or theft from the vehicle are not insured under the Citroën EuroPass/EuroPass vehicle insurance schedule. It is strongly advised that personal travel insurance is obtained for the duration of the trip to cover all personal effects in the event of fire, theft or accidental damage.
The insurance document for the Citroën vehicle will be issued at the time of pick-up of the vehicle. The vehicle is insured by a comprehensive insurance policy. This insurance is valid in countries as listed below. Please note that due to local conditions in Europe, insurance coverage for some countries is subject to change. It is important that you check with Citroe¨n to ensure the insurance is valid for your destinations. Customers who travel in a country where the insurance is not valid do so at their own risk and shall assume full responsibility for any incidents during the course of their travels in those countries.
NOT COVERED BY INSURANCE:
Not covered by insurance are punctured or damaged wheels and tyres, loss or non-return of the vehicle keys, safety kit (where supplied free of charge), transponder key card, registration and insurance papers, personal belongings, failures from lack of fuel, incorrect fuel in fuel tank, vehicle off road or any other problem following the loss of keys or failure to remember the confidential codes or locking keys in the car, using roads unsuitable for motor vehicles or encountering difficulties on these roads, failure to respect the manufacturer’s vehicle servicing plan, police immobilizing the vehicle, vehicle being immobilized for legal purposes, accidents where the driver is under the influence of alcohol or another illegal substance, acts of God, war, strikes, natural disasters, etc, participating and or preparing for sporting competitions, rallies or trials, damage or breakage of windows, lights and mirrors, vehicle failure as a result of incorrect use, telephone calls, personal effects and personal expenses other.
IN THE EVENT OF ACCIDENT, THEFT OR VANDALISM:
Contact: Citroën Euro Pass Assistance 24/7
· From France: 01 49 93 73 74
· From Abroad: +33 1 49 93 73 74 According to your situation, send the following documents
· accident statement · or detailed report on plain paper (if no third party identified)
· and/or police report Send these document to · In the first instance by email to email@example.com AND AS WELL
· SEND THE ORIGINAL DOCUMENTS BY POST TO:
Citroën EURO PASS –SERVICE ASSURANCE IMMEUBLE NOVA – 71 BOULEVARD NATIONAL 92250 LA GARENNE- COLOMBES—FRANCE Citroe¨n Assistance 2015 IMPORTANT: You may be in a country that does not recognize the European accident report. Regardless of this, in ALL CASES, fill it in and sign your own report and send it to Citroën Euro Pass. In case of theft or theft with breaking, you need to have a police report and send it to Citroën Euro Pass.
Roadside assistance may not be available in some countries where the vehicle insurance policy is in effect. Please contact us for more details.
Quotations on the Citroën EuroPass/EuroPass programme, either verbal or in writing are valid for 7 days from the date of quote and are in Australian dollars.
Click here for the Citroen Assistance Guide (102 Kb - PDF)
All consumer claims must be lodged in writing within 30 days of the return of the Citroën EuroPass vehicle. Claims will only be considered upon presentation of original invoices and receipts. Duplicates and photocopies will not be accepted when making a claim.
Only the General Manager, Citroen Champ De Mars in Paris can authorise consumer claims in Europe. verbal or Written advice from anyone other than the General Manager, Citroen Champ De Mars are not eligible for any claim.
Drive Travel acts as an agent for Ateco Automotive Pty Limited trading as Citroën Australia and Citroën EuroPass/EuroPass. Citroen Drive/Europe/EuroPass reserves the right to discontinue or change the models, features, specifications, options, designs and prices of the products referred to without incurring any liability whatsoever to any purchaser or prospective purchaser of any such products. Some of the items referred to are at extra cost.
Ateco Automotive Pty Limited (hereafter referred to as The Company) issue all Leasing Contracts subject to the terms and conditions specified by the supplier. By accepting the Order Form / Lease Contract and utilising the services, persons agree that neither The Company nor any of its representatives shall be liable to any person for any loss, injury or damage to such person or their belongings or otherwise in connection with the Lease Contract resulting directly or indirectly from any occurrences beyond its control including breakdown in equipment, strikes, theft, delay or cancellations or of changes in itinerary or schedules etc. Travel documents are the responsibility of the person taking the tour, as is compliance with Customs regulations.The Company reserves the right to deny a booking request. No employee of The Company or affiliated companies or representatives can change the terms under which any person agrees to take up any offer with this product.
CITROEN EUROPASS ASSISTANCE:
Citroën Europass Assistance is available to contract/order form holders 24 hours a day, 7 days per week and can be contacted on +33 1 49 93 73 74. Such call charges are the responsibility of the contract/order form holder. Citroe¨n Europass Assistance is intended as a valuable source of support for customers. However, it cannot claim to provide a full and complete solution for all types of incidents, nor can it provide a guarantee against the need to change your plans. The details for Citroën Europass Assistance can be found on the reverse side of the Citroën order form/contract, in the Europass Assistance Guide.
Please note: that Citroën Europass Assistance may not be available in some countries where the vehicle insurance policy is in effect. details.
We recommend that customers read the “General Sales Terms of Citroën Vehicles”, “Special Conditions”, “General Warranty Terms of Citroën Vehicles” and “Citroe¨n Europass Assistance” on the reverse side of their copy of the Citroën Champ De Mars order form/contract and the Citroën Europass Assistance Guide. Those terms and conditions form part of the Citroën EuroPass/ Europass Terms and Conditions. ( Click Here - 102 Kb PDF )
Of all tourist leasing operators Citroën EuroPass offers the broadest range of countries where your comprehensive insurance applies.Vehicles can be driven throughout Western and Eastern Europe such as:
Please note that due to local conditions in Europe, insurance coverage for some countries is subject to change
- Balearic Islands
- Czech Republic
- France incl Corsica
- Greece (incl.Crete & Greek Islands)
- Italy (incl.Sicily & Sardinia)
- San Marino
- Serbia & Montenegro
- Spain incl Canary Islands
- United Kingdom
| Note: Some countries may require a International Driving Permit (IDP). Click here for more information