Booking Terms & Conditions
RATES INCLUDE:
- A Brand New Tax Free Renault of your choice
- Unlimited Kilometres
- Full insurance with No Excess in 42 Countries
- No additional driver charges
- Minimum age 18 years and no upper age limit
- 24 hour roadside assistance
- Full factory warranty
- Carminat TomTom Europe GPS Navigation covering 99.9% of Western and Central Europe
- Lease duration from 21 days to 170 days
- All vehicles are fitted with Safety Kits consisting of a warning triangle, fluro and reflective jackets.
MODELS INCLUDE:
- ABS brakes and airbags (1)
- Emergency Brake Assist
- Air-conditioning
- CD / Radio player
- Ignition cut off system
- Remote central locking
- Electric windows
- Power steering
(1) - number of airbags varies between models. All models are left hand drive and manual transmission unless otherwise noted KEY WORDS:  = Average Fuel Consumption in Litres per 100kms
BHP = Brake Horse Power
AUTO = Automatic Transmission
SW = Station Wagon
GPS = Navigation System
All vehicles include Air Conditioning Safety: Renault's aggressive safety research over the last 40 years has made it the unrivaled leader in European auto safety; the only automaker to obtain Euro NCAP's maximum 5-star safety rating on five of its vehicles. With major technological innovations in accident prevention and vehicle occupant protection devices, Renault strives to provide the same optimum safety level for both front and rear seat passengers. So it is no coincidence that Renault is a leader in vehicle excellence. Our aim has always been to protect you and your family.
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Safety Kits consisting of a warning triangle, fluro and reflective jackets will be provided with all French Delivered vehicles with no additional cost.
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The laws and requirements vary between countries. Renault cannot predict where each client will travel and therefore leave it to the client to enquire and purchase.
To qualify you must:
- Reside outside of the European Union
- Stay in the European Union for no more than 185 days in any consecutive 12 month period
- Not carry out any activity for gain during your stay (No working Visa's allowed)
- Minimum age to 18 with full driver's license (provisional license not accepted)
ELIGIBILITY:
Renault Eurodrive customers eligible for a tax free vehicle with special temporary plates for a maximum of six months include:
1 - Tourists who:
A) Have their legal residence outside of the EU,
B) Are visiting the EU temporarily and are not staying more than 185 days in a 12 month period.
C) Do not engage in any type of employment during their stay.
2 - European citizens residing outside the EU who fit the conditions above and who can obtain proof of their intention to return to their employment at the end of the stay in the EU.
3 - People on temporary assignment in the EU, such as professors and journalists under certain conditions. Consult Us for details.Under French customs law, only the registered owner of the car, direct ascendants, descendant or spouses may drive the car. This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner.
DRIVING LICENCE:
The driver must be 18 years of age and hold a full driving licence (no maximum age applies),
We recommend the acquisition of an International driving permit / licence.
ADDITIONAL DRIVERS:
Can My Spouse / Partner Drive the Vehicle: Your husband, wife, your children and your parents can drive the vehicle at no extra charge if they are at least 18 years old, have a valid driver's license for the countries in which they drive, and if they comply with the same tax-free regulations as you do. (This law has no effect on the vehicle insurance, which covers all drivers regardless of the relationship to the registered owner)
NB: Partners can also drive the vehicle if your relationship has been officially recognised or if they sign an official sworn statement. COLLECTION OF CAR:
Documentation Required:
1. Passport;
2. Drivers Licence
3. Blue copy of Eurodrive contract. Insurance documents will be issued upon delivery of the vehicle.
All vehicles are supplied left hand drive and are fitted with standard tyres.
When driving in Winter its the responsibility of each driver to respect the legal requirements in place in each European country visited.
Our insurance cover remains the same regardless of whether the car is equipped with snow tyres or not.– If you decide to purchase your own snow tyres you must return the car with its original tyres, otherwise you will be billed for them.
FUEL:
All vehicles, delivered outside Paris centre, will be supplied with 10 litres of fuel.
COST OF FUEL IN EUROPE:
Please check here for the latest reports. http://www.theaa.com/motoring_advice/fuel/
BOOKING DEPOSIT:
$500 Deposit is required at time of reservation / Final balance is due 7 days after confirmation.
FINAL PAYMENT:
Your order should be finalised in full including return of your leasing forms at least 6 weeks prior to date of collection. Late return of lease forms may delay the delivery of your vehicle. For bookings within this deadline, please contact our office.
GPS:
For vehicles provided with GPS, these will be indicated as: GPS Europe - Your Renault Eurodrive Lease Vehicle will be delivered to you complete with Europe GPS coverage loaded to the in-built Navigation System in your vehicle. The coverage of the GPS unit can be seen in the below link:
GPS Coverage 1.48kb PDF
Connector roads
Other Central European Countries are covered allowing you seamless navigation throughout the entire region.
Select your GPS Manual The pdf document below contains two GPS manuals: R-link and MediaNav. Factory installed GPS systems vary among car models and configurations. At the time of pickup you will know which GPS is installed in your vehicle.
MediaNav GPS User's Manual 2.51mb PDF
R-Link GPS User's Manual 1.16mb PDF
R-Link 2 GPS User's Manual 2.10mb PDF
RENAULT TRAVEL BOOKLET
Download the Renault Travel Booklet 799kb PDF
AMENDMENT TO RESERVATIONS:
Amendment Fee for each amendment - $30 / $60 once documents are issued until 24 days before collection.
Any cancellation or modification of:
- the name of the client
- the model of the car
- the pick up date
within 24 days of collection will incur $350 fees.
PERIOD OF USE:
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Vehicles delivered from Paris Centre can be registered for a maximum of 175 days.
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Vehicles delivered from Paris Airports can be registered for a maximum of 170 days.
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Vehicles delivered at other centres and airports can be registered for a maximum of 160 days.
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Vehicles delivered at London, Munich, Santiago, Vigo and Zurich can be registered for a maximum of 155 days.
Please Note:
Days are calculated on calender days, not 24 hour periods. All vehicles are manual transmission unless otherwise noted.
REFUNDS:
No refunds will be paid for the early return of vehicle.
DELIVERIES AND RETURNS:
Deliveries and returns within France are free, however charges are applicable to other European cities. Please contact our office for full depot details. RETURNS:
The return of a vehicle to a centre other than that indicated on the customer's Eurodrive contract will result in additional charges to the customer.
WHAT ARE THE ADDITIONAL COSTS:
The Renault Eurodrive Program is a tax free sale with buy back agreement. After you pay for your lease in your home country, your only other costs are petrol/diesel.
Tolls and Motorway charges are not included.
CHILD SEATS:
Child / Baby seats are available on request. (please see selection here) Please ask for more details.
TYRES:
All vehicles are supplied with standard tyres. Snow tyres are only available by private purchase. If you decide to purchase your own snow tyres you must return the vehicle with it’s original tyres. Snow chains cannot be ordered with Renault. We suggest you visit the local Car Hypermarket to purchase locally. Tyre punctures and tyre and wheel damage of any kind are at the leasee’s expense.
Note: Standard tyres may not be suitable for winter road conditions and extreme weather in various countries throughout Europe. For safety reasons, it is the responsibility of the contract holder to ensure that their car suits the road, weather conditions and the legal requirements for road safety throughout the countries where the car will be driven during the term of the contract.
SERVICING COSTS:
As with any vehicle, service costs are the responsibility of the owner of the vehicle. The Renault model range require their first service between 20,000 and 30,000 kms (see model specifications).
EXTENSION OF CONTRACT PERIOD:
While travelling you can arrange an extension by contacting Renault DVSE Paris. Extensions will be calculated using DVSE tariff rates and can be as much as double pre-booked rates. Notice of intention to extend must be given at least 2 weeks prior to the expiry date of the original period, and should include a return address so that updated insurance papers can be forwarded to you. If the extension is not paid for, the vehicle will only be insured for the initial period.
Promissory Note / Draft:
Upon receiving your vehicle you will be required to sign a draft to the order of Renault DVSE, equal to the difference between the total price of the delivered vehicle and the amount for the actual use of the vehicle. At the end of the contract the customer may keep the vehicle permanently, in which case Renault DVSE will request a cheque for the said amount from the customer, OR return the vehicle to the centre nominated on the order form.
TRAVEL INSURANCE:
We strongly recommend that you consult with an insurance broker or travel agent regarding appropriate travel insurance protection.
RESPONSIBILITY:
All information contained in this publication was correct as at the date of printing. All rates, terms and conditions in this brochure are subject to change. Prices are valid only for bookings made on behalf of clients residing in Australia.
All reservation confirmations, invoices exchange vouchers, receipts and other documentation are issued subject to any and all terms and conditions under which items or services are provided by the Service Providers. The customer hereby authorises the Company to select and utilise the services of and Service Provider of its choice for the purpose of the customer’s requirements and on such terms and conditions as time to time are arranged between the company and the Service Provider. Any additional services of Service Providers requested by the Customer shall, if assented to by the Company in its absolute discretion, be at the sole cost and risk of the customer. In so far as local law allows, the Company and its servants and agents shall not be liable for any injury, damage, loss, accident, delay or irregularity, additional expense or liability occasioned to any person or property howsoever caused or arising including, but without limiting the generality of the foregoing, whether due to the act, neglect, default or otherwise from acts of God, dangers incident to the air, land or sea, fire, breakdown in machinery or equipment, force majeure or acts of de facto Governments or authorities, wars whether declared or otherwise, riots, strikes, insurrections, theft, pilferage, epidemics, quarantine, medical, custom or other regulations, dissatisfaction with any service provided, any inaccuracy or misdescription contained in the brochure to which these terms and conditions relate, delays and cancellations of or changes in itinerary or schedules or over booking, improper or insufficient passport, visa or other travel documents or by any act, neglect, default or otherwise of the Service Providers, their servants or agents or any other person.
CONSUMER CLAIMS:
Must be lodged in writing within 30 days of the customer’s return.Claims will only be considered upon presentation of original invoices and receipts. Duplicates and photocopies will not be accepted.
DISCLAIMER:
Renault Eurodrive reserves the right to modify the versions, equipment and prices offered in the Eurodrive programme without prior notice and to provide a similar or superior vehicle to that booked. Photographs shown are not contractual. Some model options shown may not be available to the local market.
INSURANCE COVER:
Your Renault is protected:
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In case of breakdown: by the Renault manufacturer warranty.
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In case of accident, theft, attempted theft, fire, vandalism, broken windows: by the deductible-free multi-risk insurance in your Renault Eurodrive contract.
Please note the following items are not covered: - Punctured or damaged tyres; - Loss or non return of the vehicles keys, registration and insurance papers; - Incorrect fuel placed in your vehicle ; - Repairs or work made to your vehicle by any person unless authorised by Renault Eurodrive ; - Personal effects; Telephone calls.
YOUR VEHICLE IS COVERED IN 42 EUROPEAN COUNTRIES:
Andorra, Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Macedonia, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican.
Note:
You are no longer insured after the validity date of your insurance certificate, neither if you drive in a country not mentioned in the list above. Important:
Morocco and Tunisia are no longer covered by Renault Eurodrive insurance/assistance.
Privacy:
Renault Eurodrive recognises the importance of your privacy. We collect personal information to process bookings and may use details we collect for marketing communications made by us and the Renault group of companies either in Australia or overseas as well as for research and analysis purposes. We will not sell your information, nor make it available to other businesses without your consent. (We may use external contractors, such as mail houses, who may have access to your personal information, but only subject to strict privacy rules.) If you do not wish to receive marketing communications from us in the future or would like further information on our privacy policy or would like to find out what information we hold concerning you, please contact our office
CANCELLATION:
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Renault Cancellation Fees
Below rates are in Australian Dollars
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| From time of booking to 42 days prior to pick up |
| 41 - 30 days prior to pick up |
| 25% of booking (minimum $900) |
| 29 - 14 days prior to pick up |
| 50% of booking (minimum $1100) |
| 13 - 0 days prior to pick up |
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NO REFUNDS FOR EARLY RETURNS
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Amendment Fee for each amendment - $30 / $60 once documents are issued until 24 days before collection.
Any cancellation or modification of: the name of the client / the model of the car / the pick up date within 24 days of collection will incur $350 fees. |
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